What is it?

It is a robot programmed to chat with humans. Thanks to a platform where the flow of conversation is defined with possible questions and answers, actions and integrations with other systems; it is possible that the chatbot will be able to meet what the client asks, based on a database of cases. In the same way, it is capable of using artificial intelligence and learn from previous conversations to acquire more knowledge and so the robot evolves.

Chatbots have customers service channels in order to be at client´s disposal, in other words, a client could interact with the robot using Facebook, Messenger or even its web. On the other hand, there is an administration panel from which operators can monitor all the conversations or take part in them.